Refund Policy

Norevielle

Order Confirmation and Agreement

When you place an order through the Norevielle website, you confirm that you have read and understood our Return & Refund Policy and agree to the conditions described below.

By completing your purchase, you confirm that you:

  • Have reviewed the applicable return conditions and return period.

  • Understand and agree to follow the return procedure outlined in this policy.

  • Understand that, if a chargeback or payment dispute is submitted, Norevielle may use this policy together with relevant order details and communication records as supporting documentation.

Returns

We want you to be happy with your purchase. If you are not satisfied with your order, eligible products can be returned within 30 days from the date of delivery, provided that the requirements below are met.

Return Requirements

For a return to be accepted:

  • The product must be unused, unworn and unwashed.

  • The product must be returned in its original packaging and condition.

  • The product may only have been handled or inspected to the extent reasonably necessary to determine its condition.

  • Return shipping and handling costs are the responsibility of the customer.

  • Once your return has arrived, it will normally be reviewed and processed within 7 business days.

Norevielle reserves the right to decline a return if the product has been misused, excessively worn, damaged through customer handling or otherwise returned in a condition that is not attributable to Norevielle.

How to Request a Return

If you would like to return an item, please contact us at info@norevielle.com within 30 days of receiving your order.

Please include the following information in your email:

  • Your order number

  • The reason you would like to return the item

  • Photos of the product if it has arrived damaged or defective

  • Your full name and shipping address

Please wait until Norevielle has provided you with the return instructions before sending your package.

Do not send a return to the original sender’s address or another address without receiving confirmation from us first. Returns sent without prior approval may be refused.

We recommend choosing a shipping service that provides tracking and keeping your proof of shipment until your return has been successfully processed.

Defective or Damaged Products

If your order arrives damaged or you believe that a product is defective, please contact us within 2 days of delivery at info@norevielle.com.

To help us assess the issue, please provide:

  • Your order number

  • A short explanation of the problem

  • Clear photos or, where helpful, a short video showing the defect or damage

Once we have reviewed and verified the issue, Norevielle may offer a replacement depending on the nature of the problem and product availability.

In certain cases, you may not be required to return a defective product.

Approved replacements for defective items are generally processed within 7–14 business days.

Lost, Refused or Unclaimed Packages

If your package appears to have been lost while in transit, please contact Norevielle with your order number and tracking information.

We will assist you with the relevant shipping provider and, where the package is confirmed to have been lost, arrange an appropriate replacement or refund.

If a package is refused upon delivery, remains unclaimed or is returned because an incorrect shipping address was provided, a $35 CAD deduction will be made from the applicable refund to cover administrative and shipping-related costs.

Order Cancellations and Right of Withdrawal

You may request to cancel your order within 30 days of receiving it, subject to applicable Canadian consumer protection law.

Please note that our fulfillment process is automated. As a result, we cannot guarantee that an order can be cancelled once it has already been shipped.

If your order has already been dispatched, you can request a return once it has been delivered by following the return procedure described above.

If you would like to cancel an order before it has shipped, please email info@norevielle.com with a clear request to cancel or withdraw your order.

The customer is responsible for return shipping costs.

Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact Norevielle before initiating a chargeback or payment dispute. We are committed to resolving customer concerns as quickly and fairly as possible.

If a chargeback or dispute is submitted, we may provide the relevant bank or payment provider with documentation relating to the order, including:

  • Order confirmation

  • Shipping and tracking information

  • Relevant email correspondence

  • Photos or other supporting information

Submitting a chargeback without first contacting Norevielle may delay the resolution of the matter and may affect eligibility for future orders.

Important Information

Please keep the following points in mind when returning an order:

  • Approved returns must be sent to our designated central warehouse in Asia at the customer’s expense.

  • Norevielle is not responsible for delays caused by shipping providers or customs clearance.

  • Hygiene-sensitive products must be returned in clean, unused and sanitary condition. Products returned in an unsanitary or used condition may not be accepted.

  • Return shipping and handling costs are not covered by Norevielle unless otherwise stated.

Contact Us

If you have any questions about our Return Policy or need assistance with your return, please contact our Customer Support Team:

Email: info@norevielle.com

We are happy to assist you.