Shipping Policy
Norevielle
Order Processing
At Norevielle, we carefully prepare every order to make sure your items are checked and packed with care.
Please allow 1–3 business days for your order to be processed before it is shipped.
Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery Times
Our standard delivery time is approximately 5–15 business days, depending on your location.
We work with trusted shipping carriers to ensure your order reaches you safely and efficiently.
As soon as your order has been dispatched, you will receive an email containing your tracking information so you can follow the progress of your delivery.
Please note that delivery times are estimates and may vary depending on your location and circumstances outside our control.
Shipping Costs
We are happy to offer free standard shipping on all orders, with no minimum purchase required.
Your order will be delivered directly to the shipping address provided at checkout without any additional standard shipping charge.
Placing an Order
Ordering from Norevielle is simple:
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Choose the item you would like to purchase and add it to your shopping cart.
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Proceed to checkout and carefully check that your shipping and contact information is correct.
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Select your preferred payment method. All payments are processed through a secure, SSL-encrypted checkout.
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Once your purchase has been successfully completed, you will receive an order confirmation by email.
Please make sure your shipping information is correct before completing your purchase, as incorrect or incomplete information may cause delivery problems or delays.
Delays and Delivery Availability
Although we do our best to ensure your order arrives within the estimated delivery timeframe, occasional delays may occur.
Delivery times can be slightly longer during busy periods, holidays, promotional events or due to unforeseen international shipping circumstances.
Delays may also occur as a result of customs processing, carrier disruptions or other circumstances outside of Norevielle’s control.
Our team will do everything reasonably possible to help ensure your order reaches you as quickly as possible.
Shipping Insurance Policy
At Norevielle, we want you to feel confident when placing an order with us. For additional peace of mind, optional Shipping Insurance may be available at checkout.
When Shipping Insurance is added to your order, your shipment may be protected against certain issues that occur during transit.
Lost Packages
If your insured package is confirmed to have been lost during transit or does not arrive, Norevielle may provide a replacement at no additional cost, subject to the conditions of this policy.
Damaged Packages
If your insured package arrives damaged or appears to have been opened during transit, please contact us as soon as possible.
After reviewing the claim, Norevielle may provide a replacement for the affected item at no additional cost.
How Shipping Insurance Works
If you have purchased Shipping Insurance and an issue occurs with your shipment:
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Add Shipping Insurance to your order during checkout.
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Contact our Customer Care Team within 7 days of delivery or the expected delivery date if there is a problem.
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For damaged packages, provide clear photos showing the damage.
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For packages that are lost, provide your order number and available tracking information.
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Our team will review the claim and, if approved, arrange the appropriate replacement.
What Shipping Insurance Does Not Cover
Shipping Insurance does not cover:
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Incorrect or incomplete shipping addresses entered by the customer.
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Packages marked as delivered by the carrier but subsequently taken by a third party, including stolen packages.
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Delays caused by customs processing.
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Delays caused by the shipping carrier.
Customer Care
If you have questions about your shipment, need help tracking your order or have an urgent delivery-related request, please contact our Customer Care Team at:
We are always happy to help.